Terms and Conditions
Changes to the Terms: Journey Food & Beverage Co may occasionally update, modify or delete the Terms. Any changes will be posted to the Website and will apply from that time. Access or use of the Website subsequent to those changes will be deemed to be acceptance of those changes.
Access: The Website is not an offer to contract with you. The act of sending electronic mail to Journey Food & Beverage Co will not create a relationship nor will it impose any obligations on Journey Food & Beverage Co or any of its employees. Any unsolicited communication between you and Journey Food & Beverage Co may not be confidential, secure or private.
Disclaimers and Limitation of Liability: The Website contains information of a general nature. Journey Food & Beverage Co is not responsible for reliance on any information contained in or accessed through the Website. Journey Food & Beverage Co is not responsible for any third-party content that may be accessed through the Website. Journey Food & Beverage Co makes no representations or warranties of any kind, express or implied, as to the operation of the Website or as to the content, information, products, or services featured on the Website.
Governing Law: The laws governing the Website and its use (including the Terms) are the laws of New Zealand and users submit to the non-exclusive jurisdiction of the Courts of New Zealand.
Use of Personal Information: Journey Food & Beverage Co will not sell, rent or provide any personal information to other companies, firms or individuals without the permission of those who provided the information, unless required as a matter of law.
Access to Personal Information: Journey Food & Beverage Co may collect, retain and update personal information provided by you. In accordance with the Privacy Act 1993, you have the right to access, and to request correction or removal of any of your personal information.
Anonymity: When you visit the public area of the Website, you remain anonymous. If you use email links via the Website to communicate with Journey Food & Beverage Co Limited, access the Website via password-protected areas or otherwise provide Journey Food & Beverage Co with personally identifiable information you will not remain anonymous.
IP Address: Journey Food & Beverage Co collects your Internet Protocol (IP) address. An IP address is a number that is assigned to your computer when you use the Internet. The IP address data that the company collects does not contain any personally identifiable information about you and is used to administer the company’s site, to determine the numbers of different visitors to the site and to gather broad demographic data.
Security: Journey Food & Beverage Co uses secure server software known as an SSL certificate to ensure that sensitive personal and financial information is encrypted.
Concerns: If you have any concerns about this policy or your privacy, please don’t hesitate to contact us at: firstname.lastname@example.org
3. COPYRIGHT TERMS
Ownership: Journey Food & Beverage Co owns all copyright in the text, images, graphics, logos and software code on the Website and its overall design.
Personal Use: You may download and print out parts of the Website for your own personal use. Any other copying, distribution or use of the information or materials on this site (including use for commercial purposes), without the prior written permission of Journey Food & Beverage Co, is prohibited.
4. TERMS AND CONDITIONS OF TRADE
Refunds and Returns: Once you have purchased goods from the Website you are committed to the transaction and your credit card will be charged immediately following your confirmation of the purchase on the Website. While we take great care in selecting the products presented on the Website, we acknowledge that from time to time problems may arise. We want to ensure that you are happy with your purchase so please contact us in the first instance if a problem does arise and we will do our best to resolve things for you.
Faulty Products: We will always meet our obligations under the Consumer Guarantees Act 1993. This means that we will replace a faulty product and will provide a refund if we are unable to replace or if we are otherwise obliged to under the Consumer Guarantees Act 1993. Please contact us within 10 days at email@example.com and we will sort something out.
Exchange: Please choose carefully as we are unable to return or exchange the goods unless the goods are faulty or we are otherwise obliged to under the Consumer Guarantees Act 1993.
User information: In order to use certain Journey Food & Beverage Co services, you may be required to provide personal information (such as identification or contact information) as part of the registration process, or as part of your continued use of the services. You agree that any registration information you give to Journey Food & Beverage Co is accurate, correct and up to date.
Passwords: You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with your use of the Website. You agree that you will be solely responsible for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify us immediately at: firstname.lastname@example.org
5. Delivery Policy
At Journey Food & Beverage Co we aim to have your purchase sent out to you within 5 working days (unless otherwise stated).
All deliveries are by courier so we need a physical address, not a Post Office Box.
If you haven’t received your purchase within 7 working days please contact us on email@example.com with the details of your purchase and we will look into it for you.
Damages: Any claims for carrier damaged items must be submitted to our Customer Service within 2 business days after receipt of your delivery. Journey Food & Beverage Co cannot be responsible for, nor issue a refund for any carrier damaged goods if notified more than 2 business days after the date of delivery. To ensure a prompt resolution to your situation, please keep the box, packing materials, and the damaged items for inspection by the carrier. Any refund or re-ship will be processed following inspection of the product.